Ikefield Services

 Founded in 2019 and headquartered in Melbourne—Australia’s cultural and economic hub—Ikefield Services serves as a strategic partner for leading Chinese technology brands.  Since its inception, the company has provided professional after-sales technical solutions and localized operational support to Chinese tech brands entering the Australian market.

With deep technical expertise at its core, Ikefield has built an end-to-end service ecosystem encompassing repair, refurbishment, logistics, and marketing support, ensuring long-term competitiveness for its partners in the Australian market.

Leveraging profound market insights and localized service experience, we empower cutting-edge Chinese tech enterprises to efficiently expand across Australia and New Zealand. 

Through our highly efficient local service teams and standardized processes, we continuously optimize customer experience, meet the demands of Australian consumers, and enhance brand loyalty and market competitiveness—helping our partners achieve sustained success in the highly competitive global market.

 We understand our customers well and believe in delivering quality service by achieving targeted TATs and KPIs. We are flexible, approachable and will work with our partners to develop the right solution for their business needs.

We have a committed team of experienced certified Engineers & Technicians who do believe in going extra miles to provide best in class customer service experience. Our staff is trained to deliver a variety of services related to repairs, logistics & on-site customized projects.

We follow international standards of Quality, Safety, Environment & Security in all our facilities which make us a distinct player in service domain.